UPDATE: Google wont allow you to reply to your own reviews. So I'll just respond here. My review clearly states things were made right. However, had information been upfront and honest, there would have been nothing that would constitute a situation that needed to be “made right”. That’s the point of my review. Your sales team dropped the ball on the honesty you claim to practice here was not in this sale. As I’ve already stated in this review, I was informed of the branded title from an INSURANCE AGENT, which had zero affiliation with Blue Springs Ford. Not you, not the finance person, not the car sales person we worked with. Not a single person from this establishment disclosed that info. If they had, as I’ve also already stated, we would have left. Immediately. Thanks! I’d leave zero stars if I could. I cannot speak on the new car side, but do NOT buy used here. This place is a walking red flag. We found a vehicle online we wanted. Went to the dealership to test drive it. Noticed some things during the test drive and was given a fake excuse as to what it was and told it would be fixed under the warranty they provide. The car facts stated this vehicle was a “lemon”. The saleswoman made up another excuse and highly down played the terminology. Calling it “outdated” and that it was used because it was just a buy back. No elaboration on what kind of buy back. Just that it was bought from a Ford auction. With the promise of the things pointed out being fixed by them, and false reassurance about the term “lemon” and why it was used for this vehicle, we chose to proceed with the purchase. We were excited and extremely happy with it until, I went to put insurance on it. The insurance agent is the one who disclosed to me that this car had a branded title and that I had options for 1 insurance company who would even touch it but only with liability. Per my loan terms, I was required to have full coverage. We then found out the auctions this dealership purchases it’s used Fords from is actually a LEMON Buy Back auction. Which also was not disclosed during the sale. Had it been, we would have left and went on with our search elsewhere. The sale was finalized on a Friday, we went back to the dealership Monday after speaking to the insurance person, to see what our options were. The car had been dropped off to them that morning to get the things noticed during the test drive, fixed/looked into/diagnosed for peace of mind. I hadn't heard anything so I called around 1pm. The service guy tells me there's "major mechanical issues" that they cannot fix or figure out at the moment. That is not surprising now, with the knowledge that this car was and is, a lemon. I will say, the finance manager, Chris, was very helpful, understanding and made things right. We wanted our contract pulled and cancelled as well as our down payment back. He made sure that happened. We got it all in writing as we felt we’d been lied to enough during this entire situation. We are fortunate enough that the vehicle was a want, not a need but whose to say the next person through their doors, does actually need a vehicle and on their last leg with not many options. They could easily get screwed over with lies, misinformation and a sales person who conveniently leaves out crucial information thats sure to cause major headaches in the long run. For a car with "major mechanical issues" that couldn't be fixed or figured out, they already have the car re-posted for sale on their website. We will be taking our business elsewhere and won’t be returning to this lot.