Not sure why management at this dealership thinks it’s a good idea to cold call twice a week and email every day when they think you need an oil change? Wants you to pay their credit card processing fee too

UPDATE: Google wont allow you to reply to your own reviews. So I'll just respond here. My review clearly states things were made right. However, had information been upfront and honest, there would have been nothing that would constitute a situation that needed to be “made right”. That’s the point of my review. Your sales team dropped the ball on the honesty you claim to practice here was not in this sale. As I’ve already stated in this review, I was informed of the branded title from an INSURANCE AGENT, which had zero affiliation with Blue Springs Ford. Not you, not the finance person, not the car sales person we worked with. Not a single person from this establishment disclosed that info. If they had, as I’ve also already stated, we would have left. Immediately. Thanks! I’d leave zero stars if I could. I cannot speak on the new car side, but do NOT buy used here. This place is a walking red flag. We found a vehicle online we wanted. Went to the dealership to test drive it. Noticed some things during the test drive and was given a fake excuse as to what it was and told it would be fixed under the warranty they provide. The car facts stated this vehicle was a “lemon”. The saleswoman made up another excuse and highly down played the terminology. Calling it “outdated” and that it was used because it was just a buy back. No elaboration on what kind of buy back. Just that it was bought from a Ford auction. With the promise of the things pointed out being fixed by them, and false reassurance about the term “lemon” and why it was used for this vehicle, we chose to proceed with the purchase. We were excited and extremely happy with it until, I went to put insurance on it. The insurance agent is the one who disclosed to me that this car had a branded title and that I had options for 1 insurance company who would even touch it but only with liability. Per my loan terms, I was required to have full coverage. We then found out the auctions this dealership purchases it’s used Fords from is actually a LEMON Buy Back auction. Which also was not disclosed during the sale. Had it been, we would have left and went on with our search elsewhere. The sale was finalized on a Friday, we went back to the dealership Monday after speaking to the insurance person, to see what our options were. The car had been dropped off to them that morning to get the things noticed during the test drive, fixed/looked into/diagnosed for peace of mind. I hadn't heard anything so I called around 1pm. The service guy tells me there's "major mechanical issues" that they cannot fix or figure out at the moment. That is not surprising now, with the knowledge that this car was and is, a lemon. I will say, the finance manager, Chris, was very helpful, understanding and made things right. We wanted our contract pulled and cancelled as well as our down payment back. He made sure that happened. We got it all in writing as we felt we’d been lied to enough during this entire situation. We are fortunate enough that the vehicle was a want, not a need but whose to say the next person through their doors, does actually need a vehicle and on their last leg with not many options. They could easily get screwed over with lies, misinformation and a sales person who conveniently leaves out crucial information thats sure to cause major headaches in the long run. For a car with "major mechanical issues" that couldn't be fixed or figured out, they already have the car re-posted for sale on their website. We will be taking our business elsewhere and won’t be returning to this lot.

Dont buy a use car from here they dont stand behind the there warranty that they put on used cars

I had a terrible experience with this dealership. In 2016, I bought a used car, and the next day the engine blew, leaving me stranded with my child. They took weeks to fix it and tried to avoid responsibility. Fast forward to 2025, I was considering buying a car here for my wife. Despite initial trust, I discovered shady practices—price misrepresentation, changing paperwork, and dishonesty about key handling. They only provided one key for a Ford vehicle, despite assurances of two, and refused to program the second key as promised. The car also had issues within 24 hours of purchase, requiring multiple visits for repairs. Overall, this dealership is dishonest and untrustworthy; I will not buy from them again. Beware of their false promises and shady tactics, particularly, a salesman named Brian. GET EVERYTHING IN WRITING, once they have your money, the service ends.

Found a Ford Raptor online that I was interested in, ended up working with Laura in the used sales department on the truck, she was absolutely 100% above board, enthusiast and easy to deal with, would highly recommend dealing with her if you’re in the market for a vehicle. The entire buying experience with the dealership was easy and hassle free! We WILL be back to purchase from them again.

The "Quicklane" service is anything but quick. I've been here 3 hours so far and I just now received a message that they've done something wrong and can't get it fixed. Super crappy service

If you want work on your car done right the first time, take it to Blue Springs Ford collision. Wonderful people. I'll be their customer forever.

Great service

In the Fall of 2023, we took our van to Blue Springs Ford for repairs as recommended by our insurance company. While the body work completed was good, they were unable to finish installation of the back windshield wiper because they had to order a part. We never heard back from them so months later my wife took the van back and they were unable to finish installation of the back windshield wiper because they had to order a part. It is now Spring of 2025 and our back windshield wiper still doesn’t work. It seems like that part would have come in by now.

The customer service at this dealership is pretty abysmal. I have been several times and really was hoping to make this my go-to dealership since it is in such a convenient location for me, but it seems pretty consistently poor. The employees treat customers as a nuisance, not just me but the other people around that they are talking to while you’re standing in line. Rob from the parts department is a great example, could not be less concerned with giving any sort of positive customer experience. He has the attitude of a teenager and the professionalism you expect to find at a DMV.

We purchased a 2019 Ecosport in 2020 and it's been in the shop, had to have more parts replaced, and had more MAJOR Issues than my 1995 Dodge Ram (in its life time which still has less miles). Most recently the car was towed to BS Ford to have the ENTIRE engine replaced (at under 90k miles) , after the oil pump failed and destroyed the engine, and in less than an hour of picking it up, was returned due to leaking antifreeze. Previously was in for 2 thermostats, as well as a faulty PVC valve (multiple times over a year period). I was forced to pay for towing (up front over the defective and recalled oil pump), then was told i would be without a vehicle for no less than a week, just to return the "rental vehicle provided after a weeks time to Hertz in INDEPENDENCE" and have to return my car LESSN THAN 12 MILES LATER - THAT THEY JUST FIXED AND RELEASED TO ME....AGAIN!!!!!! I guess this time i should be happy they had a loaner vehicle, instead of leaving me vehicle-less for weeks on end (which has happened). Sadly, their less than stellar reputation proceeds them, not only with my insurance company, but also with their preferred tow company. Not happy and just purchased an older vehicle from a different dealership, just to get away from this pile of garbage.

Nice people but check everything on the car before you buy. Rubber piece behind door handle was ripped off they molded it with weather strip adhesive. I figured it out a couple day’s latter when every time I shut the door my fingers had black shit on them. I’m afraid to take it in for the free oil change now. No telling what I might have to have fixed after.

I had a recall on my Mustang and decided to have it detailed. They were very courteous and accommodating. I had to go out of town before they finished, and they kept my car safe and clean for the weekend. Very professional and personable. This was my first visit, but not my last. Kudos to the Detail Department.

I worked with Juliana. She was awesome, very knowledgeable and understanding. I recommend her!

I'm a Ford lover but Ford don't love me I hope next year I can get my dream car, there are clean? The MUSTANG GT 5.0 The staff she lovely? She is nice, and she speaks to me...

Went in for an oil change . advisor said needed new tires they were having a sale next week buy 3 get 1 free the advisor ordered them and when they came in he never called me so when I called to check in they said the sale was over and I would have to pay full price for four tires now. they would not honor the price that they quoted me

This is the most piss poor ran dealership. Brought our truck in to be serviced. Called to check in on it the next day. They had no record of the truck or what it was being seen for. I was told that “only our sales person Rory knew what was going on and he’s the only one that can speak to me and he’s off work today” businesses do not shut down due to ONE employee being off work. They also had transferred the truck to another dealership without letting us know & couldn’t tell us which dealership it was sent to. Stay far away from blue springs ford. Do not let these people take advantage of you.

Wonderful people. No pressure, very helpful.

My Ford is been having me so much problems, they are bad cars.

I've been ordering parts from this company for years. They ship fast and I always receive genuine Ford parts.

Sharing my Experience: What a terrible experience with this dealership, the salesman J*******, and sales manager C***. We had a deal on a Saturday. The deal included 2 oil changes, this was offered because C*** sales manager said he could not go lower on price but could add some extras. On Monday I was going to wire money to buy the vehicle. Guess what, 1 oil change offered disappeared. Also all the said FREE provided title work needed to register the car in another state disappeared. Here is the Grand Finally. Just after signing the contract via Doc U Sign I was told the vehicle had already been sold. These folks cannot be trusted. They confirm that Car Sales is in top 2 sleazy businesses. If they are taking do not expect the truth.

Took my 2021 Ford Ranger there for a complementary brake inspection that ford was offering because my truck was shaking bad when breaking. Go figure when pulling into the bay they try and ask for money to do a brake inspection when it’s on their website for a free one but didn’t know anything about it. Left it there for 3 hours before they call and tell me it’s ready and I would be new pads and they could resurface the rotors for $500. I decided to order all new rotors and pads and have my mechanic put them on well turns out nothing was wrong with rotors or front pads but my back calipers are seized up and only the inside pads needs replaced. If a technician actually did the brake inspection they would have noticed all the pads are good minus the 2 because the caliper. So clearly I left my truck there 3 hours for nothing.

Juliana has outstanding customer service skills paired with excellent communication skills. I appreciate all her efforts to answer all my questions and get things done.

I have been a customer here since 2006. All my family members drive Fords. Service department has deteriorated. Left a message for the Service manager, General manager and principal owner stating I had an issue. None of them bothered to call me back. Very disappointed.

Regardless if you are shopping locally or purchasing out of state, I highly recommend you ask for Joey. From the first moment we spoke over the phone, he was nothing but courteous, polite and professional. No games, no gimmicks, simply great customer service. Thanks again Joey!

Just bought a new to me 2021 F150 from the guys at Blue Springs Ford. Javier Ferrer was extremely helpful and thorough in the buying process. He answered any questions I had and promptly. I wouldn’t hesitate to purchase again from the group at Blue Springs Ford.

Started of rough with a low trade in value compared to KBB, but was able to eventually make a deal that we were happy with. Everyone was polite and professional.

Went into dealer and was looking for a particular car. Manger had Laura help me out. I had a price in mind and she was able to make it happen! Finance did great did not push me into what I didn’t want. Blue Springs Ford did a great job! They are always willing to help out and answer questions! I would recommend Blue Springs Ford and Laura for any car needs!

Great experience with Laura S… new sales rep at Blue Springs Ford. Very thorough, quick to respond to questions, etc. She is a rock star!

It's unfortunate that they post on their site several vehicles that are not available. It seems very deceiving and I feel like it is done just to pull you in. I asked about at least four vehicles and they were either already purchased or they could not be purchased because of some type of problem. I did ask why they were still on the site and was not given a satisfactory answer. I will never go back

Service Dept issues: I purchased my first new vehicle from Blue Springs Ford in 1990 and have continued to take my family's vehicles to the dealership for routine service and other repairs ever since. In late December, I called to schedule my Ford vehicle (bought used, is now 4 years old with 45k miles) for warranty work. The service advisor informed me that BSF Service no longer works with third party warranty companies AT ALL, and that I would have to work on reimbursement with my warranty company directly. That service advisor came across in a tone that was condescending and maybe even happy to tout the new policy. I have had the same, very reputable warranty company policy on our last four vehicles. A Ford Motor Co. extended warranty is not always available on purchases of used Ford vehicles. I had a second and third call with another advisor and I received an estimate of 4.5 hrs labor, $120 for the part, and was on the schedule. After repairs were completed I went to pay my bill and it was $200 more than estimated. The cashier said that I was charged 5.5 hrs for labor (it could have been 5, but my recollection is fuzzy months later) and that is up to a 22% increase in labor charges. Where I work, we are only allowed to recoup 10% over what we have estimated for our clients. Later that day, I took yet another look at it and there was also a $30 charge for 'shop supplies' that I was never advised about. After submitting for reimbursement from my warranty company, they only reimbursed 4.5 hrs labor, which was what their system estimated. They only reimbursed $60 of the $120 that I was billed for the part. Their reasoning was because the going rate for a Ford OEM part was $60. I did some sleuthing on the internet myself, and sure enough, even Ford Motor Co. had the OEM part for just under $60. I feel somewhat cheated by a business that I have stayed loyal to for 34 years. I have found another local Ford Service Dept. that will work directly with third party warranty companies and will now have my future business for routine service and repairs. When I volunteered to them that I have been a longtime BSF customer but was looking for a new dealership because of change in policy related to warranty work, he said that I was the fifth person to call that day having mentioned that. Although, I cannot confirm or deny that. I will miss the friendly gentleman that makes sure everyone in the Service waiting area is comfortable and provides rides when necessary. Most of the service advisors are working hard to take care of customers, as well. The cashiers are also always friendly, helpful, and quick. Any salespeople that I've ever dealt with were positive, straighforward, and helpful.

Had my truck in Tuesday for my scheduled oil change under my warranty package. Saw after i got home that they didn't put a new sticker inside for the next oil change but not a big deal. Then leaving work Friday I heard a ticking sound from inside my truck so I pulled over to find that the tech didn't put the oil cap back on either. Called the service department and talked to the service advisor i believe his name was David told me he wouldn't have a tech to look at it till Monday and if I could find the oil cap to put it back on and drive it home and he would go talk to the tech and a manager and call me back. Here it is the end of business Monday and haven't got a call back yet. I work for ford so I'll be filling a complaint with the company about this dealership. This is the 3rd issue I've had with this dealership in just over a year of buying the truck. Choose a different dealer they're incompetent here never had an issue with metro ford or the lee summit ford dealer

I have bought many vehicles over the past 30+ years. What makes a good dealership is the care they show their customers after the purchase. My wife has cancer and I have to work out of town Monday - Friday. I had to drive back and get a fuel injector replaced. This is a simple repair that Blue Springs Ford evidently doesn't know how to do. My advice to Blue Springs Ford is don't sell vehicles and push protection insurance on vehicles you can't work on. WE WILL NEVER BUY ANOTHER CAR FROM THIS DEALERSHIP!

Service was exceptional as usual! HOWEVER, beware the grumpy elderly shuttle driver! If I treated my customers so rudely I’d be fired on the spot. I’ll take an Uber next time.

They are scammers. My husband inquired about the availability of a car and they scheduled a test drive and said it would be warmed up and ready to go that afternoon. Two hours later he arrived for the test drive (after driving 45 minutes there) and I was half way there when they notified him they made a mistake and had sold the car last night. They tried to talk him into a car that was double the price of the one advertised. They had hours to call to tell him the car had actually sold before he got there if that was the truth, but they failed to do so. Grossly poor customer service and best, scamming people with a classic bait and switch at worst. Don’t waste your time.

Highly recommend going through Blue Springs Ford for your vehicle needs. I recently purchased a 2024 Ford Maverick through BSF, and worked with Taylor Warren. From the test drive, to answering my many questions (I had researched before buying, but still had in the moment questions), being open and honest about the truck and it's features, and no pressure buying all led to a very different and positive purchasing outcome than what I've experienced in the past at other dealerships. His ability to connect with me, understand what I was looking for specifically in the Ford Maverick versus the other vehicle I was circling (the Subaru Crosstrek), and speaking to its capabilities--given my needs and use of the truck--that helped me make the decision to buy the Maverick. While we weren't able to talk for an extended period of time, I also want to shout out Tyson as well; very kind, encouraging, and helpful.

Service techs have almost no idea what they are talking about. Bought tires here and instead of owning the warranty wanted to suggest 5 things that would make it my problem. When the first one was needed alignment we'll you did that oh then it's tires didn't get rotated again you did that. Then it changed to rear end suspension well all that wa was done before the alignment again not my issue.

Joey is absolutely fantastic! He has helped my husband and I get a couple of different cars throughout the years. He's awesome to work with and we'll try to make anything happen! Could not recommend him more.

Had a great experience at this dealer. David was very responsive and accommodating, and even let me test drive for the weekend! The buying process was smooth and not too intimidating for my first time buy from a dealer. Would recommend to anyone!

They are a great company with great customer service. My experience with Ford has been amazing.

Worked with Arturo. Contacted last night about a vehicle and would be there at open. Hour drive in morning throw snow to get 20 minutes from store to get a call it was sold last night. 2 hour drive home in heavy snow. Work better on your associate communication!

We were making a cross country move and our F150's starter motor went out after we had stopped for dinner in KC. Ended up getting towed to Blue Springs Ford and showed back up the next morning to see about the fix. Bre Cantrell and the Ford team were extremely helpful in getting us in to diagnose and back on the road in a very timely manner (same day) after replacing the starter. Running into an issue like this was not fun especially during a move, but thankful we were able to get back at it and continue on our journey after this quick repair. It was very much appreciated!